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Terms and Conditions

1. About Us

1.1. This site, https://illovo.co.mw/ (the “Site”) is provided by Illovo Sugar (Malawi) Plc. with company registration number 839 and whose registered office address is at Churchill Road, Private Bag 580, LIMBE, Malawi (the “Company”). The Company is a part of the Associated British Foods Plc group of companies.

2. Access to the Site

2.1. Access to and use of the Site is subject to the following terms. Please read them carefully before using the Site.

2.2. By using the Site, you agree to be legally bound by these terms, which shall take effect immediately on your first use of the Site. If you do not agree to be legally bound by all the following terms, please do not access and/or use the Site.

2.3. Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw the service we provide without notice. We will not be liable if for any reason our site is unavailable at any time for any period.

3. Change to these terms

3.1. The Company may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by the Company. Your continued use of the Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

4. Use of the Site

4.1. You are permitted to print and download extracts from the Website for your own personal non-commercial use on the following basis:

  • 4.1.1. no documents or related graphics on the Site are modified in any way.
  • 4.1.2. no graphics on the Site are used separately from the corresponding text.
  • 4.1.3. the Company’s copyright and trademark notices and these terms and conditions appear in all copies.

4.2. Unless otherwise stated, the copyright and other intellectual property rights in all material on the Site, including without limitation photographs and graphical images, are owned by the Company or its licensors. For the avoidance of doubt, this includes protection under the Copyright Act No. 26 of 2016 of the Laws of Malawi. Any use of extracts from the Site other than in accordance with clause 4.1 is prohibited and may constitute an infringement under the Copyright Act.

4.3. You agree to use the Site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Site.

4.4. If you breach any of these terms, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

5. Intellectual Property and Copyright in Malawi

5.1. The names, images and logos identifying the Company or third parties and their products and services are subject to copyright, design rights and trademarks of the Company and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of the Company or any other third party.

5.2. The protection and enforcement of copyright in Malawi is governed by the Copyright Act.

5.3. Under the Copyright Act, certain uses of copyrighted works are permitted as “free uses”, including for private use, illustration for teaching, and criticism or review, provided such use is compatible with fair practice and the source is acknowledged.

5.4. Unauthorised use of copyrighted material may lead to legal action, including civil remedies for damages and criminal penalties, including fines and imprisonment, as outlined in the Copyright Act.

6. Data Protection and Privacy

6.1. Your privacy is important to us. Any personal information you provide to us will be processed in accordance with our separate Privacy Policy, which is incorporated into these terms by reference.

6.2. Our processing of personal data is regulated by the Data Protection Act, 2024 of Malawi. The Data Protection Authority under this Act is the Malawi Communications Regulatory Authority (MACRA).

6.3. We will process your personal data lawfully, fairly, and transparently. We will only collect data for specified, explicit and legitimate purposes.

6.4. In line with the Data Protection Act, you have rights regarding your personal data, including the right to access, rectify, erase, and restrict the processing of your data. To exercise these rights, please contact us using the details provided in our Privacy Policy accessible at https://illovo.co.mw/privacy-policy/

7. Disclaimers and Limitation of Liability

7.1. The Site’s content, including the information, names, images, pictures, logos and icons regarding or relating to the Company and/or its products and services or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made whether express or implied by law to the extent permitted by the laws of Malawi.

7.2. The Company may make changes to the material of the Site, or to the products and prices described in it, at any time without notice. The material on the Site may be out of date, and the Company makes no commitment to update such material.

7.3. The advice provided on the Site is generic in nature. The Company cannot provide personalised dietary or lifestyle advice. If you require individually tailored advice regarding food, nutrition and lifestyle then you should contact a medical professional or registered dietitian.

7.4. Parts of our Site may contain links to third-party websites for your convenience and information. If you use these links, you leave the Site. We are not responsible for the content or privacy practices of these other sites. We suggest that you carefully review the terms and conditions and privacy policies of each site you visit.

7.5. Under no circumstances will the Company, or any of its group companies and the officers, directors, employees, shareholders or agents of any of them be liable for any indirect, consequential, special or exemplary damages arising from the use of or inability to use the Site.

7.6. The Company does not warrant that functions contained in the Site content will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs.

7.7. If your use of the Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

8. General

8.1. If there is any conflict between these terms and specific terms appearing elsewhere on the Site, then the latter shall prevail.

8.2. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of Malawi, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

8.3. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Malawi. You irrevocably agree that the courts of Malawi shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these terms and conditions.
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Chigumu – Malawian Banana Cake

Chigumu is a hearty, traditional Malawian cake made with ripe bananas and corn flour (Mgaiwa or grain meal). It’s perfect as a breakfast treat or a snack, offering a rich, fibre-filled bite with a naturally sweet flavour.

DOWNLOAD RECIPE

Homemade Baked Beans

Slow-cooked and hearty, these beans are sweetened with demerara sugar and enriched with smoky spices and tomato.
DOWNLOAD RECIPE

Old-Fashioned Gingerbread

Warm, spiced, and beautifully sticky — this gingerbread loaf uses demerara sugar for a caramel depth and golden crumb.
DOWNLOAD RECIPE

Chocolate Mousse

Classic French Chocolate Mousse.

DOWNLOAD RECIPE

Meringue

Classic French Meringue.
DOWNLOAD RECIPE

Banana Bread

Moist and flavourful with a rich, slightly toffee-like taste thanks to the brown sugar.
DOWNLOAD RECIPE

Soft & Chewy Brown Sugar Cookies

Deeply flavourful, chewy cookies made with brown sugar.
DOWNLOAD RECIPE

Brown Sugar Glazed Chicken Thighs

Savory-sweet baked chicken with a sticky, caramelized glaze.
DOWNLOAD RECIPE
At Illovo Sugar Malawi plc, our commitment to sustainability is at the core of our corporate responsibility. We recognize that as a leading agro processor, our activities have significant environmental, social, and economic impacts.

Therefore, we are dedicated to integrating sustainable practices across all aspects of our business to ensure long-term value creation for our stakeholders while protecting the environment and supporting our communities.

We are committed to fostering sustainable development and creating a better future for our business, customers, and the greater Malawian community.
Illovo Sugar Malawi (The Group) was incorporated in Malawi as a private company, (The Sugar Corporation of Malawi (SUCOMA) Limited), on 31 May 1965 and then converted to a public company on 15 September 1997.

Illovo Group Holdings Limited (Illovo) through Sucoma Holdings Limited, holds 76% of the issued share capital of Illovo Sugar Malawi with the balance of the shares being held by the public and other institutional investors.

The ultimate holding company is Associated British Foods plc (ABF), in the United Kingdom, which acquired full ownership of Illovo Sugar Africa in 2016.

EXPORT SALES

Northern Region

Central Region

Southern Region

Route to consumer Manager

Trade Marketing Manager

Domestic Sales Manager

For Feedback or more information please contact
us below or email infomalawi@illovo.co.za

Our approach includes:

  • Understanding Impacts, Risks & Opportunities: Identifying material ESG issues across our value chain to guide strategy and decision-making.

  • Monitoring: Tracking performance against key ESG metrics to drive continuous improvement and ensure regulatory compliance.

  • Reporting: Sharing progress through our annual report and other communication channels.

  • Governance: ESG oversight is led by the Executive Team, with strategic direction from the Managing Director and Board based on material risks, local regulations, and customer needs.

By embedding ESG into our business practices, we aim to create lasting value for our business, our customers, and the communities we serve. You can find the latest ESG report here.

SUPPLY CHAIN

The Supply Chain department manages end-to-end planning, procurement, warehousing, inventory, inbound and outbound logistics, and customer order fulfilment. It ensures seamless alignment between demand and supply through a robust Sales & Operations Planning (S&OP) process, enabling informed decision-making and cross-functional collaboration.

The department also drives efficiency and service excellence by optimising cost, service, and working capital, while leveraging tools like the Transporter Management System (TMS) to improve logistics visibility, performance tracking, and last-mile delivery.

SHERQ

The SHERQ department’s core function is to implement the Illovo Way of SHERQ and Food Safety standards, systems, processes, and regulatory requirements. It promotes continuous improvement in SHERQ and Food Safety, and coordinates risk management to identify and mitigate estate risks

HUMAN RESOURCES

HR is the custodian of our people strategy. From recruitment and onboarding to learning, wellness, and performance management, HR ensures that every employee is supported, valued, and empowered to thrive. They bring our Employee Value Proposition (EVP) to life and champion a culture where people are proud to belong.

FINANCE

The Finance Department, led by the Finance Manager, manages core accounting and transactional functions. It performs financial and operational analysis to support strategic decisionmaking and maintains a consistent approach to financial risk management through regular reviews. Additionally, it develops and maintains positive relationships with internal stakeholders, suppliers, customers, and auditors

FACTORY

The Factory Department ensures product quality by embedding the “Illovo Way in Production,” partnering with Finance to develop and manage the production budget, achieving cost synergies, and fostering continuous improvement and risk assessment. It also upholds SHERQ and Food Safety standards.

ESTATE SUPPORT SERVICES

The Estate Support Services department’s core function is to ensure the best-in-class security and emergency response operations, medical services, community engagement activities and estate maintenance operations within the estate.

CORPORATE AFFAIRS

The Corporate Affairs department is responsible for internal and external communication, stakeholder engagement, regulatory affairs, and brand reputation management. It fosters strong relationships with government, media, community leaders, and the general public to protect and enhance Illovo’s social license to operate.

COMMERCIAL

The Commercial department is made up of three core functions: Sales, Trade Marketing, and Route to Consumer (RtC). Together, they ensure that Illovo’s products are available, accessible, and affordable, even in white space markets. The department drives product availability, optimises revenue generation, and builds enduring partnerships with customers, distributors, and regional trade bodies.

The team delivers against the following seven Commercial Imperatives:

Cost to Serve, Supply Reliability, Quality, Optimised Product Portfolio, Increased Consumption Occasions, Sales Excellence, and Route to Consumer.

BUSINESS IMPROVEMENT

The Business Improvement department drives operational excellence by embedding continuous improvement practices, unlocking efficiency gains, and supporting strategic initiatives across all functions. It plays a critical role in fostering a high-performance culture and driving transformation across the business.

AGRICULTURE

The Agriculture department is responsible for championing the “Illovo Way of Agriculture” through ongoing farming system modernisation, capability building, and performance optimisation, to ensure Illovo becomes the best-in-class sugar producer in Malawi.